How to deal with Store Empoyees when couponing.

cashier hates couponers  We have all been there at one point or another.  We have all come across a store employee that just does not like couponers.  How do you deal with it? Read on.

The following article was found on and written by Donna L Montaldo.

Tired of getting dirty looks from employees at the store when you use your coupons? The best way to avoid it is to make sure you are following the coupon and store’s policy. For beginning couponers this sometimes takes time to get used to doing. It requires a certain amount of juggling, but in time it also becomes second nature.

First, double-check your coupons that you plan on using. Make sure you pulled the correct product, including size, flavor or whatever other stipulations are printed on the coupon.

Check expiration dates. For hostile, coupon-hating cashiers, nailing a couponer for trying to use an expired coupon is a hobby. Once they spot one in your pile, every other coupon is closely inspected and really slows down the check-out process.

When using “Buy One Get One” coupons, double-check that you have the correct items to qualify for the free or discounted item.

When you purchase items that are advertised on sale, bring the store ad with you when you check out. Many times the register systems have not been completely updated and do not include all of the advertised prices. Having the store ad handy will help solve pricing problems.

It is also helpful to know the store’s coupon acceptance policies. Most avid couponers always carry copies of policies in their coupon binders.

Why Store Employees Don’t Know the Policies

It can be frustrating to couponers when store employees appear totally ignorant about store policies, especially coupon policies. You can’t help but wonder how they missed that part of their training.

Sometimes stores have new employees, including new management and they do not know all of the policies. Since most store employees are trained on the job, they may only learn about a policy when they are dealing with it in front of a customer. Also, store policies often change and the employees are sometimes the last to find out.

You may also be dealing with a visiting manager who is filling in for a vacationing or sick manager. If they are from a different region they may have different policies to follow. This would be a good time to pull out your copy of the store policy and do some gentle educating.

Avoid getting into a debate with a grumpy cashier about the value of couponing. For her, couponing equates to more work, slower lines, mistakes and more stuff to keep up with at the register. Use this opportunity to put on your “nice” hat and compliment their efforts. Be sympathetic to their woes and tell them how much they are helping you meet your household food budget.


Make New Friends

Remember, most stores will allow their management to turn down a coupon for whatever reason they deem fit. This policy can either work in your favor or work against you. If you have a good relationship with the cashiers and store manager, chances are when a coupon transaction may be questionable they will do it your way. On the other hand, if they do not like you, they may decide to make couponing difficult for you, just because they can.

Lower Your Voice

If things do get heated at the checkout counter, take a deep breath and lower your voice, even if they do not. Remember that it is just one of many shopping trips that you will make in your lifetime and refuse to let store employees ruin your day.

Partner With Corporate

If you have made an effort to abide by the rules, develop a nice relationship with the employees, but they are still exhibiting hostility towards you, or worse, refusing some of your coupons for no apparent reason, leave your basket and go home and call the corporate headquarters. Do not let one employee keep you from getting a good deal on something that you need. Chances are they will not be there long if they exhibit childish behavior towards their customers.

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8 thoughts on “How to deal with Store Empoyees when couponing.

  1. Anna

    Just one little thing to ad – if you are going to call corporate make sure to get the cashier’s name. I have had to call Walmart corporate but I was SO upset at how I was treated that I didn’t remember to look at the name tag before I left the store – doesn’t quite have the same oomph when you say “that cashier” as opposed to giving a name.

  2. Kelly

    I am a cashier…one that does not mind coupons, price matching, etc. Customers have to remember that cashiers are supposed to read the coupons…looking for expiration date, what the coupon is for and matching it to what the customer is buying, any other terms on the coupon that limit its use, etc. Very unnerving when you’re doing this and you’re being stared down by the customer. And when it turns out the coupon is not for the product the customer is buying, don’t get into an argument over it…I will show the customer what the coupon is stating vs. what the product is they are purchasing, and yet I’ll still get ones that will argue, or use the “I’ve used the coupon before with same product and it was accepted” (some of the young customers do not do their jobs well and only glance at the coupon…they end up getting written up for it). The more organized an individual is, the better the checkout experience. Always good to ask the cashier how to handle the coupons…me, I prefer either being handed the coupons up front and I’ll do a quick look at them so I know which items they have coupons for, or to have the coupon given to me when I’ve hit that product on the belt. Never do I want the coupons at the end….if I need to verify something, you’ll then have to dig the product out of the bag it is in so it can be verified against the product.

    • Sandra

      Well said Kelly I too am a cashier and also a couponer/pricematcher and friendly goes a long way to making the job easier for us.Another tip is to make sure your coupons are for use in your area for example Canadian clearing address and/or state for use in a specific country.Our store doesn’t get reimbursed for non Canadian coupons so we don’t take them.Have had run in with a customer who continued to be abusive to me even after manager dealt with issue for a non Canadian coupon.Fortunately I was backed up by manager when this continued and she even apologised at the end of the order for her tirade.

  3. LTD

    At one retailer, store managers manage their budget/inventory. So despite what the coupon policy is, they ARE allowed discretion in limiting or refusing coupons (and with price matching). Store I am at, not too often are we told to limit or refuse a coupon (or limit # purchased, etc.). But, once in awhile, we’ll get told that for such and such, only accepting x number of coupons, or allowing only x number to be sold to one customer, etc. On this particular retailer’s Facebook page, this issue was brought up by someone. I messaged her asking her what Corporate told her when she contacted them as was instructed on the Facebook wall. And what Corporate told her was just that: store managers have the discretion to limit or refuse coupons and price matching. Usually it’ll happen when there has been an issue at that particular store why the store manager has limited or put a halt to certain things.

    Nothing like a customer taking a legitimate coupon, using her computer to make copies, but changing the value of the coupon — and it looks quite legit. One customer at my store did that – and would have continued to get away with it for how long who knows, except she decided to get greedy and for a can of tuna (yes, a can), instead of $1.00 off (which I’m sure the original was for), she modified it to $10.00 — that was the clue that made everyone look at her coupons quite closely as it was, of course, fraudulent. And discovered many others she redeemed were as well. So guess what customer has been banned from using coupons at the store?


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