It was dinner time and I was so excited about having tacos … mmm! I opened up my Old El Paso and guess what ? All my hard tacos were crushed beyond repair or edible status 🙁 I was super upset but knew it probably was an error in shipping, stocking shelves or even a possibility I crushed it by accident in the back of my car when loading up the grocery bags – who knows, all I knew was my dream of tacos was “crushed” 🙁
What did I do? I called Old El Paso to report this problem, who knows, maybe I can help them figure out how to better package their product, maybe this isn’t an isolated event? The lady I spoke to was awesome, getting all sorts of details about the box, product ID numbers, my name, address, email, etc. She sent me a replacement coupon to get a FREE taco kit.
Legitimate Complaints: Complaints in which you open up a product and it just isn’t what you were expecting – either the product has gone bad before expiry, the product has a bad smell, the product is damaged, etc. Legitimate is you don’t sit back and think to yourself … “hmmmm, I am going to lie and say this product sucked, when it was completely fine!”
What you should know about complaints: Giving your contact information and details about the product is kept on file. If you are complaining every week, they will catch on and you will be black listed. Not to mention, those who always have the “obscure and rare” fpcs in your coupon group will also get you black listed as someone no one wants to trade with because most of us don’t like cheaters to the system. Also … if you complained about a product that you really wanted to eat/try/use … and then turn around and TRADE IT … everyone is baffled .. why wouldn’t YOU WANT to just keep that awesome FPC for yourself ??? See why people black list you?
You should also know a TON of companies are asking you to send them the product back to them, either on their bill and sending you a pre-stamped/pre-labelled shipping form or asking you to ship it to them on your own dime. They want to see for themselves and to be honest, want to check the legitimacy of the complaints.
What you should know about “fake complaints”: It is ruining it for the legitimate complainers. I recently had a chat with a fellow coupon friend who had a legitimate complaint about his yogurt. When he called the 1-800 number, the woman on the other end of the phone said they were no longer sending out replacement coupons, but rather just a $2 coupon. Better then nothing. But this woman further explained there are people ruining it for the legitimate complaints, that there has been a pocket of people sending in requests weekly to them.
So what should you do? I am not saying you should never complain if a product doesn’t meet your standards, I am saying you should STOP fake complaining. You are ruining it for others who actually have legitimate complaints.